Shipping policy

Shipping Policy

Thank you for shopping with The Cozy Duck Shop

Processing Time

Orders are processed within 1–3 business days after confirmation.

Shipping Time

Estimated delivery times:

Cairo & Giza: 1–3 business days
Other governorates: 2–5 business days

Please note that delivery times may vary during sales periods, holidays, or unexpected shipping delays.

Shipping Fees

Shipping fees are calculated at checkout based on your location.

✨ Free shipping on orders over 2000 EGP.

Shipping Partner

We currently ship through ShipBlu to ensure smooth and reliable delivery across Egypt.

Order Tracking

Once your order is shipped, you may receive tracking updates or delivery communication from the shipping company.

Failed Deliveries & Refused Orders

Please make sure your shipping information and phone number are entered correctly.
If an order is refused or the customer is unreachable after multiple delivery attempts, future orders may require prepaid confirmation.

Delays

While we always do our best to deliver orders on time, delays may occasionally happen due to shipping carriers, weather conditions, holidays, or high order volumes.

If you have any questions regarding your order, feel free to contact us at: